Privacy Policy
Your privacy and data security are of paramount importance to us. We strive to ensure your online experience remains secure, rewarding, and enjoyable while providing access to our comprehensive health and wellness resources with complete confidence.
Please be advised that by purchasing our products, you will be automatically enrolled in our informational mailing lists to receive product updates and health-related content.
We have established this comprehensive Privacy Policy to demonstrate our unwavering commitment to privacy protection and data security. This document outlines how PrimeBiome collects information from all users of our digital services-including those who access our resources without accounts ("Visitors") as well as customers who purchase our premium products ("Members")-how we utilize collected information, and the choices available to both Visitors and Members regarding data collection and usage practices. We strongly recommend carefully reviewing this Privacy Policy.
Information Collection and Utilization Practices
Introduction: PrimeBiome gathers information through various methods from Visitors and Members who access different components of our Services and associated digital platforms. We primarily utilize this information to deliver personalized experiences as you engage with our Products and Services, and generally refrain from sharing this data with external third parties. However, we may disclose collected personal information when we have obtained your explicit permission beforehand or in specific circumstances, such as legal compliance requirements or other exceptional situations detailed below.
Registration Process: Members may be required to provide specific personal information during registration for our Products or Services, including name, contact address, telephone number, billing details (such as credit card information), and technical specifications of devices used to access our Services. The personal information collected during registration serves to manage individual Member accounts (including billing administration). This information remains confidential and is not shared with external parties, unless explicitly stated otherwise or in specific circumstances.
However, during collaborative promotional campaigns with partners, we may provide limited personal information-such as name, address, and username of individuals who subscribed to Services through joint promotions-solely for the purpose of evaluating campaign effectiveness.
In such instances, partners are prohibited from utilizing personal information for any other purposes. We may also generate anonymized, aggregated profiles from personal information provided during registration (such as total member counts without identifying details). As elaborated below, we may employ this aggregated, non-identifying information for advertising purposes displayed within our Services.
Collaborative Partnerships: Certain products and services may be offered to Visitors and Members through collaborations with affiliates, independent contractors, or non-affiliated partners. To deliver these specialized products and services, partners may need to collect and maintain personal information. In these cases, you will receive explicit notification before any data collection or transfer occurs, with the option to decline participation in that specific service or feature.
Additionally, our partners may feature advertisements or co-branded content pages jointly sponsored with affiliates or partners. PrimeBiome may share anonymized, aggregated information (excluding personal identifiers), but not personal information, with such partners to administer co-branded products or services.
Online Commerce: When purchasing products or registering to receive materials such as newsletters, catalogs, or product updates, you may be requested to provide contact information including name, address, email, phone number, and payment details.
When completing orders for third parties, such as direct gift shipments to recipients, you may need to provide recipient information including name, address, and contact details. PrimeBiome cannot control third-party usage of personal information provided during such transactions. Please exercise appropriate caution when completing these orders.
For orders placed directly with PrimeBiome, we utilize provided personal information exclusively for order processing. We do not share this information with external parties except as necessary to complete your order.
Digital Advertising: PrimeBiome may display online advertisements. In these instances, we share aggregated, non-identifying information about our Visitors and Members collected during registration processes, online surveys, and promotional activities with advertising partners.
Furthermore, we may utilize this aggregated, non-identifying information for targeted advertising campaigns or joint ventures. For example, an advertising partner specifies their target audience, and we display tailored advertisements based on our aggregated data. PrimeBiome does not share personal Visitor or Member information with these advertising or joint venture entities.
Email Correspondence: When Visitors or Members submit email inquiries to PrimeBiome, we utilize return email addresses exclusively for responding to received inquiries. We do not use these addresses for other purposes nor share them with third parties.
Voluntary Surveys: We may periodically conduct business and individual customer surveys. We encourage participation as these provide valuable insights that help improve our product and service offerings. Your personal information and survey responses remain strictly confidential, even when surveys are administered by third-party providers. Survey participation is entirely voluntary.
We may combine survey responses from multiple participants to create broader, generic response categories (such as demographic information including gender, age, location, interests, education, employment, or industry sector). We utilize this aggregated information to enhance service quality and develop new products. This anonymized, non-personally identifiable information may be shared with third parties.
Promotional Activities: PrimeBiome may offer polls, contests, sweepstakes, games, or other promotions sponsored by or co-branded with third parties. In specific cases, we may need to provide winner information to these third parties. PrimeBiome cannot control third-party usage of this information.
Participation in sweepstakes, contests, or promotions may occur automatically through product purchases or providing personally identifiable information for other purposes. When selecting winners, only names and necessary contact information are shared with promotion administrators for winner notification purposes.
Special Circumstances: PrimeBiome's standard policy prohibits using or sharing Visitor or Member personal information in ways unrelated to those described above without providing opt-out opportunities.
However, we may disclose personal information about Visitors or Members, or details regarding Service usage, when we reasonably believe necessary to: comply with legal requirements; cooperate with law enforcement; protect against policy violations; ensure proper Service operation; or safeguard our company and Members.
California Compliance Notice – California Privacy Rights Under CalOPPA and Business Codes
This privacy policy identifies categories of personally identifiable information collected through our digital platforms about individual consumers, and categories of third parties with whom this information may be shared.
PrimeBiome does not currently maintain processes for individual consumers to review and request changes to personally identifiable information collected through our digital services.
Refer to the "Policy Revisions" section below for description of notification processes regarding material privacy policy changes.
The effective date of this privacy policy appears under "Last updated" at document conclusion.
For compliance purposes, the following definitions apply:
Depending on Visitor activities within our commercial platforms, the following "personally identifiable information" may be collected, in addition to information specified in other policy sections:
The term "personally identifiable information" means individually identifiable information about consumers collected online by PrimeBiome and maintained in accessible form, potentially including:
Full name
Physical address including street and city
Email address
Telephone number
Social security number
Other identifiers enabling physical or digital contact
User information collected online and maintained in personally identifiable form combined with identifiers described herein
Under California Law SB 27, residents may request information about third parties with whom we shared personal information for marketing purposes during the previous calendar year, plus description of shared personal information categories. Submit such requests via email with "California Privacy Request" in the subject line, including relevant domain name, your name, address and email. We respond within thirty days of receipt.
Cookie Technology Implementation: "Cookies" represent small data files placed on hard drives during website visits. PrimeBiome may use cookies to collect, store, and track information for statistical purposes to enhance products and services and manage digital networks.
For Visitors and Members, we may use cookies to save settings and provide customizable, personalized services. These cookies do not enable third-party access to customer information. Note that other websites requiring login or offering customization may require cookie acceptance.
Advertisers and partners may implement their own cookies. We do not control these cookies and disclaim responsibility for information collected through them.
Children's Privacy Protection: Protecting children's privacy remains exceptionally important. Our policy complies with the Children's Online Privacy Protection Act of 1998 and other applicable legislation. Therefore, we restrict website access to individuals eighteen years or older.
YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEBSITE. INDIVIDUALS UNDER EIGHTEEN YEARS ARE PROHIBITED FROM ACCESSING THIS WEBSITE FOR ANY REASON. DUE TO AGE RESTRICTIONS, NO INFORMATION COLLECTED THROUGH THIS WEBSITE FALLS UNDER COPPA JURISDICTION AND IS NOT MONITORED ACCORDINGLY.
Public Communication Channels: Remember that information disclosed in public website areas becomes publicly accessible. Exercise caution when deciding to disclose personal information in these spaces.
Data Security Commitment: Our sponsored Services and websites implement security measures protecting against information loss, misuse, and alteration. While we endeavor to ensure network and system integrity and security, we cannot guarantee that our security measures will prevent third-party unauthorized access.
Privacy Policy Inquiries: Direct questions about this Privacy Policy or described practices to contact information provided on this website.
Policy Revisions: PrimeBiome reserves the right to revise, amend, or modify this policy, our Terms of Service agreement, and other policies at any time through updated postings. Your continued site use after changes constitutes acknowledgement and acceptance of modifications. Consult this privacy statement before each use for potential changes.
Communication Preferences: To discontinue email communications from PrimeBiome, please use the unsubscribe link provided at the bottom of any received email, which will automatically remove you from our distribution lists.